Official won88 Documents

Privacy Policy won88 – Our Commitment to Protecting Your Personal Data

Won88 takes your privacy seriously. This policy clearly explains how we collect, use, store and protect the personal data of all Malaysia members using our platform.

Updated: January 2026  |  Applies to all Malaysia users

Why Your Data Safe with won88

We invest in best-in-class security infrastructure so that every piece of information you share with us remains protected at all times.

256-bit SSL Encryption

All data transmitted between your device and won88's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.

No Data Sales

Won88 has never and will never sell, rent or disclose your personal data to third parties for marketing purposes. Your data belongs to you, not to us as a business asset.

Secure & Controlled Servers

Member data is stored in data centers protected by strict physical and digital access controls. Internal access to sensitive data is restricted and regularly audited.

Full Member Control

You have the full right to access, correct, or request deletion of your personal data at any time by contacting the won88 support team.

Legal Compliance

Won88 complies with Malaysia's Personal Data Protection Act (PDPA) and applicable related guidelines, ensuring that the handling of your data meets local legal standards.

Communication Controls

You can opt out of marketing communications from won88 at any time through your account settings, with no hassle or additional conditions.

What Data Do We Collect?

Won88 only collects data that is strictly necessary for platform operations, identity verification and an improved user experience.

Identity Information

Full name, date of birth, identification card number, and KYC verification documents required for account verification.

Contact Information

Email address, mobile number, and other contact details used for account communications and customer support.

Financial Information

Payment method details, deposit and withdrawal transaction history required for secure payment processing.

Platform Activity Data

Wagering records, games played, login frequency, and account activity history for security and user experience purposes.

Device & Technical Data

IP address, device type, operating system version, and browser information collected automatically for platform security and optimization.

General Location Data

General location data based on your IP address to ensure compliance with regional restrictions and to protect your account from suspicious access.

Full Privacy Policy won88

Important Note: By using the won88 platform, you agree to the collection and use of your personal data as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.

1 Introduction

Won88 ("We", "Platform" or "won88") is fully committed to protecting the privacy and data security of all members using our online entertainment platform at won88.im. This Privacy Policy explains in detail how we handle your personal information from the moment of registration through every interaction you have with our platform.

This policy is formulated in accordance with Malaysia's Personal Data Protection Act (PDPA) and international best practices in data protection. We believe that transparency in data handling is the foundation of the trust you place in us, and we do not take this responsibility lightly.

If you are under 18 years of age, you are not permitted to use the won88 platform and we will not knowingly collect your personal data. Any registration by an underage individual will be terminated immediately upon detection.


2 How We Collect Data

Won88 collects your personal data through several transparent and responsible methods:

  • Account Registration: Information you provide during registration, such as your name, email, phone number, and date of birth.
  • Identity Verification (KYC): Identity documents uploaded during the account verification process to meet compliance requirements.
  • Financial Transactions: Deposit and withdrawal details collected when you make transactions via FPX, e-wallet, or bank transfer.
  • Platform Usage: Your activity data, wagering records, and interactions with platform features collected automatically.
  • Support Communications: The content of correspondence between you and our customer support team, including Live Chat sessions and emails.
  • Automatic Technical Data: IP address, device information, browser data, and cookies collected automatically while you browse the platform.

won88 does not directly collect credit or debit card information. All payment transactions are processed through registered and trusted third-party payment providers, who maintain their own privacy policies.


3 Purpose of Personal Data Use

The personal data we collect is used solely for legitimate purposes directly related to the operation of the won88 platform, including:

  • Processing registrations and managing your member account.
  • Performing identity verification (KYC) and preventing fraud and money laundering.
  • Securely processing deposits, withdrawals, and other financial transactions.
  • Providing effective and responsive customer support.
  • Sending important notifications related to your account, security, and service updates.
  • Personalizing your platform experience based on your preferences and gaming habits.
  • Analyzing usage patterns to improve platform features and performance.
  • Fulfilling legal obligations and the requirements of relevant regulatory bodies.
  • Sending promotional information and special offers — only if you have consented to receive them.

We will not use your data for any other purpose without first obtaining your consent or without a solid legal basis.


4 Data Sharing with Third Parties

Won88 does not sell, rent or trade your personal data to any third party. However, there are limited situations where data sharing may occur, namely:

  • Service Providers: Technical partners such as payment providers, gaming platforms, and analytics services that help us operate the platform — all bound by strict confidentiality agreements.
  • Legal Requirement: Where required by court order, request from law enforcement authorities, or applicable regulatory requirements in Malaysia.
  • Fraud Prevention: Sharing necessary information with relevant industry bodies to prevent fraudulent activity, money laundering, or other security threats.
  • Business Transfer: In the event of any company merger or acquisition, your data may be transferred to the new entity with advance notice provided to all members.

Our guarantee: In all of the above data sharing situations, won88 ensures that only the minimum necessary data is shared and that all receiving parties are bound by data protection obligations equal to or higher than our own standards.


5 Data Security

Won88 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or accidental disclosure:

  • Data encryption in transit using 256-bit TLS/SSL protocols.
  • Encryption of data stored on servers using industry-standard encryption algorithms.
  • Multi-layer access control with two-factor authentication (2FA) for internal access.
  • Continuous security monitoring 24 hours a day, seven days a week.
  • Regular penetration testing and security audits conducted by independent third parties.
  • Mandatory cybersecurity awareness training for all staff who handle member data.

While we take all reasonable measures, no security system can be guaranteed 100% secure. In the event of any security incident involving your data, won88 is committed to notifying you within the timeframe required by applicable law.


6 Cookies and Tracking Technologies

Won88 uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Helping us understand how members use the platform for continuous improvement.
  • Functional Cookies: Remembering your preferences and settings for a more personalized experience on your next visit.
  • Analytics Cookies: Collecting general statistical data on platform traffic and usage patterns anonymously.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the won88 platform.


7 Your Rights as a User

As a won88 member, you have the following rights regarding your personal data that we hold:

Your Rights Description Status
Right to Access Requesting a copy of the personal data we hold about you. Available
Right to Rectification Requesting corrections to inaccurate or incomplete data. Available
Right to Erasure Requesting the deletion of your data, subject to legal requirements. Available
Right to Object Objecting to the processing of your data for direct marketing purposes. Available
Right to Portability Receiving your data in a machine-readable format. Available
Right to Restrict Processing Requesting restrictions on data processing in certain circumstances. Available

To exercise any of the above rights, please contact the won88 support team via Live Chat or email. We will process your request within 30 business days.


8 Data Retention Period

Won88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

  • Active Account Data: Retained for as long as your account is active and for a period after account closure as required by law.
  • Financial Transaction Records: Retained for a minimum of seven years in compliance with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for as long as the account is active and for a defined period after account closure to meet anti-money laundering compliance requirements.
  • Communication Logs: Customer support records are retained for three years for reference and dispute resolution purposes.
  • Technical Data: Technical logs and analytics data are retained for no more than 12 months, unless required for ongoing security investigations.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you.


9 Third-Party Links and Services

The won88 platform may contain links to or be integrated with third-party services such as game providers, payment processors, and customer support platforms. won88's Privacy Policy applies only to our own platform and services.

When you leave the won88 platform or interact with integrated third-party services, you are subject to the respective privacy policies of those providers. won88 is not responsible for the privacy practices or content of third-party websites or services.

We recommend reading the privacy policy of each third-party service provider you use through the won88 platform to fully understand how your data is handled by them.


10 Changes to the Privacy Policy

Won88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements or platform improvements. Any material changes will be communicated to members via:

  • In-platform notifications via your account dashboard.
  • Notification emails are sent to your registered email address.
  • The "Last Updated" date visible at the top of this page.

Your continued use of the won88 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the revised terms. You are advised to review this page from time to time to stay informed about how we protect your data.


11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how won88 handles your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 via the chat icon on the platform — the fastest way to get an immediate response.
  • Privacy Email: [email protected] — for specific enquiries regarding your personal data and your rights.
  • Frequently Asked Questions: Browse FAQ page for quick answers to frequently asked privacy questions.

We are committed to responding to all privacy-related inquiries within 14 business days of receipt. This document was last updated in January 2026.

Your Data is Protected. Join won88 with Complete Confidence.

We have been transparent about how we protect your privacy. Now it's time for you to enjoy Malaysia's best online entertainment experience on a platform that is safe, responsible, and trusted.

By registering, you agree to the Terms and Conditions and Privacy Policy won88. | 18+ only.

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